Returns

Last updated: 05/09/2026

At Via Notte, we want every item you order to bring you complete satisfaction. If an item does not meet your expectations, you have the right to withdraw and return it to us easily.

1. Withdrawal Period

In accordance with current legislation, you have a period of 14 days from the date of receipt of your order to request a return and refund.

2. Return Conditions

For the return to be accepted and a refund issued, the returned items must meet the following conditions:

  • Original condition: Items must be new, unworn, unwashed, and show no signs of wear, makeup, or perfume.

  • Tags and packaging: The item's original tag must be intact and attached. The item must be returned in its original packaging.

  • Excluded items: For hygiene reasons, certain items (such as lingerie, swimwear, or earrings) cannot be returned if their protective packaging has been opened.

3. Return Procedure

To make a return, please follow these steps:

  1. Make the request: Send an email to our customer service at [Insert email address] indicating your name, order number, and reason for the return.

  2. Prepare the package: Carefully place the item in its original packaging, along with the delivery note or a note indicating your order number.

  3. Ship the package: Send the package to the return address provided by our customer service. We recommend using a tracked delivery service, as we cannot be held responsible for lost return packages.

4. Return Fees

  • Customer's responsibility: Return shipping costs are your responsibility, except in cases of our error (non-compliant item) or defective product upon receipt.

  • Defective product or order error: If the received item is defective or does not match the ordered item, please contact us within 48 hours of receipt with supporting photos. We will then cover all return and reshipment costs.

5. Refund Terms

Once your return package is received and inspected by our team:

  • You will receive a confirmation email informing you of the acceptance or rejection of your return.

  • If the return is approved, the refund will be processed automatically to the original payment method used at purchase.

  • Refunds usually take 5 to 10 business days, depending on your bank's processing times.

6. Exchanges

We do not offer direct exchanges for size or color. If you want a different size or model, please return the item for a refund and place a new order in our store.

7. Contact

For any questions regarding your return or refund, our customer service is available:

  • Email: info@vianotte.com

  • Contact form: click here